WARRANTY

Warranty and Repair Policy

All sunglasses and eyeglass frames carry the original manufacturers warranty.

Frames

All frames carry a 1-year warranty from the date of purchase for all manufacturing defects. These defects include frame colors, hinges, structural design and welding points. Defects NOT under warranty include, but are not limited to, damage caused by twisting, scratching, bending, sitting on, dropping, smashing, stepping on, or gross mishandling of frames.

To find out if your frames are within warranty guidelines, please contact customer service by calling 1-800-501-4002 or emailing us at support@shadesofmalibu.com.

Prescription Lenses

All prescription lenses from BBE are treated with a scratch-resistant coating, making them less susceptible to scratches and other superficial damage. However, lenses may still become scratched. In the event lenses are so badly scratched that you would like to return them, we offer a one-time replacement for 50% off the standard cost. This service is only available within one year of the original purchase date. Shipping charges apply to replacement order.

To find out if your prescription lenses are eligible for the 50% replacement offer, please contact customer service by calling 1-800-501-4002 or emailing us at support@shadesofmalibu.com.

Returning or Exchanging Prescription Lenses

Because prescription lenses are customized and specially ordered for each individual customer, they cannot be returned or exchanged. However, should you wish to exchange a frame with prescription lenses within 30 days of the original ship date, you will be eligible to receive a 50% discount on the same type of prescription lenses as originally purchased. In addition, you will be credited or charged for the difference in cost between the new frames and the pair being exchanged. Shipping charges will apply to the replacement order.